Consumers need to know their rights and know that the Insurance Department stands ready to protect them” said Superintendent of Insurance Eric R. Dinallo. “If your insurer tells you that you need to get your car inspected or repaired at a particular place, call the Insurance Department at 1-800-342-3736”. If, unfortunately, you are in an accident and need to have your car repaired call Deveau’s Auto Body at 516.759.1737.
Superintendent of Insurance Dinallo said there are some basic rights of which consumers should be aware:
An insurance company cannot tell you where to have your vehicle repaired, that choice is yours.
An insurance company cannot recommend a particular shop unless you ask for a recommendation.
An insurance company cannot tell you to go to its shop to get your damaged car inspected.
The insurer must meet you at a place and time reasonably convenient for you.